--- title: Wavetec Webinars description: Looking to optimize branch operations? In our next webinars, we'll be discussing how machine learning & AI-driven forecasting help improve efficiencies. image: https://info.aequilibrium.com/hubfs/Landing%20Pages%20images/Wavetec-Dashboard.jpg --- [![AEQ_logo_dark_outlined_horizontal-Aug-19-2024-04-18-05-3357-PM](https://info.aequilibrium.com/hs-fs/hubfs/AEQ_logo_dark_outlined_horizontal-Aug-19-2024-04-18-05-3357-PM.png?width=1112&height=151&name=AEQ_logo_dark_outlined_horizontal-Aug-19-2024-04-18-05-3357-PM.png "AEQ_logo_dark_outlined_horizontal-Aug-19-2024-04-18-05-3357-PM")](https://aequilibrium.com/wavetec/) We build digital experiences. # Check Out Our Webinars A brand-new series of live webinars to help you understand how you can drive branch optimization with innovations, best practices and live demos.  ## Upcoming Webinars #### April 14th, 2021  ### Using Customer Flow Data to Improve Branch Operations #### 10 am PT | 12 pm CT | 1 pm ET ![Wavetec-Dashboard](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/Wavetec-Dashboard.jpg?width=800&name=Wavetec-Dashboard.jpg "Wavetec-Dashboard") Customer expectations are changing. How can financial institutions improve customer service by optimizing their branch operations? Join this interactive webinar where we partner with [Wavetec](https://aequilibrium.com/wavetec/), who are global leaders in integrated check-in and appointment booking data solutions, to discuss how business intelligence and statistical analytics can help improve efficiencies.  ### In this webinar you will learn to: - Forecast, optimize & benchmark multiple branches  - Optimize your branch operations with better teller management and workforce management - Forecast with ML and AI for improved efficiency and lower IT costs - Understand your benchmarks with better insights into your customer journey - Achieve up to 26% SLA increment, 84% accuracy, and 10% reduction of service time - Improve efficiency with AI-driven optimization that gives you real-time, predictive information - Improve branch revenue by 5% with efficiency gains ### Save your spot #### COMING NEXT! ### How Banorte Bridges the Divide Between Digital & Physical CX - A Banorte Deep Dive  May 2021 ![safer-in-branch-experience](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/safer-in-branch-experience.jpeg?width=5670&name=safer-in-branch-experience.jpeg "safer-in-branch-experience")   In this interactive webinar, we will be partnering with [Wavetec](https://aequilibrium.com/wavetec/) for a deep dive into the Banorte use case. See how one of the biggest banks in Mexico - Banorte, leveraged technology to digitally and physically route its customers, optimized its branch operations, and ultimately increased its market penetration by up to 65%.   **Stay tuned for more updates on this webinar.** ### Save Your Spot # **Meet the experts** # See our webinar speaker panel    ![Check out our webinar](https://info.aequilibrium.com/hubfs/Landing%20Pages%20images/Wavetec%20webinar%20bio%20(1).png) Kelly West Head of Product & Innovation @Aequilibrium Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments.  ![Speaker panel](https://info.aequilibrium.com/hubfs/Landing%20Pages%20images/Leandro%20bio.png) Leandro Blank General Manager, Europe & Canada @Wavetec Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about creating efficient and human customer experiences. He believes in using the Phygital approach to connect the online and offline worlds. ![Check out our webinars](https://info.aequilibrium.com/hubfs/Landing%20Pages%20images/Wavetec%20webinar%20bio%20(3).png) Nicolas Ochoa Senior Data Scientist, Data Science Division @Wavetec Nicolas is a Senior Data Scientist leading Wavetec Data Science Division. His background lies in Economics, Quantitative Methods, and academic research. He combines experience in business consultancy, machine learning & data processing. ### Interesting in watching a webinar right away? Check out our on demand webinar [Watch On Demand](https://www.hubspot.com/) #### Aequilibrium is Canada’s Only Wavetec Partner At Aequilibrium, we believe in delivering remarkable customer and staff experiences. That’s why we’ve partnered with Wavetec, a digital experience solutions company that has 20+ years experience with a wide range of world-class clients.   Wavetec is a global leader in digital transformation, including queue management, appointment booking, robust data and analytics — it is a complete digital solution that has the ability to integrate with systems and is highly scalable.     ###  [Aequilibrium's Wavetec solution](https://aequilibrium.com/wavetec/) can help you deliver remarkable customer experiences. ### Wavetec's Global Clients ![3](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/3.png?width=150&name=3.png)![5](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/5.png?width=150&height=43&name=5.png)![2](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/2.png?width=150&name=2.png)![1](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/1.png?width=150&name=1.png) ![4](https://info.aequilibrium.com/hs-fs/hubfs/Landing%20Pages%20images/4.png?width=150&height=43&name=4.png)   ### [![ae-horizontal-reverse@4x](https://info.aequilibrium.com/hs-fs/hubfs/ae-horizontal-reverse@4x.png?width=200&name=ae-horizontal-reverse@4x.png)](https://aequilibrium.com/) #1300 – 409 Granville St. Vancouver, BC V6C 1T2 Call us: 1-877-231-9422 [info@aequilibrium.ca](mailto:info@aequilibrium.ca)   ### Social Media - [About Us](https://aequilibrium.com/about-us/) - [Our Work](https://aequilibrium.com/work/) - [Careers](https://aequilibrium.com/careers/) ### Drop us a line Copyright © 2020 Aequilibrium. 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