We build digital experiences.

Check Out Our Webinars

A brand-new series of live webinars to help you understand how you can drive branch optimization with innovations, best practices and live demos. 

Upcoming Webinars

April 14th, 2021 

Using Customer Flow Data to Improve Branch Operations

10 am PT | 12 pm CT | 1 pm ET
Wavetec-Dashboard
Customer expectations are changing. How can financial institutions improve customer service by optimizing their branch operations?

Join this interactive webinar where we partner with Wavetec, who are global leaders in integrated check-in and appointment booking data solutions, to discuss how business intelligence and statistical analytics can help improve efficiencies. 

In this webinar you will learn to:

  • Forecast, optimize & benchmark multiple branches 
  • Optimize your branch operations with better teller management and workforce management
  • Forecast with ML and AI for improved efficiency and lower IT costs
  • Understand your benchmarks with better insights into your customer journey
  • Achieve up to 26% SLA increment, 84% accuracy, and 10% reduction of service time
  • Improve efficiency with AI-driven optimization that gives you real-time, predictive information
  • Improve branch revenue by 5% with efficiency gains

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COMING NEXT!

How Banorte Bridges the Divide Between Digital & Physical CX - A Banorte Deep Dive 

May 2021
safer-in-branch-experience

 

In this interactive webinar, we will be partnering with Wavetec for a deep dive into the Banorte use case. See how one of the biggest banks in Mexico - Banorte, leveraged technology to digitally and physically route its customers, optimized its branch operations, and ultimately increased its market penetration by up to 65%.

 

Stay tuned for more updates on this webinar.

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Meet the experts

See our webinar speaker panel

  
Check out our webinar
Kelly West
Head of Product & Innovation @Aequilibrium

Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments. 

Speaker panel
Leandro Blank
General Manager, Europe & Canada @Wavetec

Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about creating efficient and human customer experiences. He believes in using the Phygital approach to connect the online and offline worlds.

Check out our webinars
Nicolas Ochoa
Senior Data Scientist, Data Science Division @Wavetec

Nicolas is a Senior Data Scientist leading Wavetec Data Science Division. His background lies in Economics, Quantitative Methods, and academic research. He combines experience in business consultancy, machine learning & data processing.

Interesting in watching a webinar right away?
Check out our on demand webinar

 

Aequilibrium is Canada’s Only Wavetec Partner

At Aequilibrium, we believe in delivering remarkable customer and staff experiences. That’s why we’ve partnered with Wavetec, a digital experience solutions company that has 20+ years experience with a wide range of world-class clients.

 

Wavetec is a global leader in digital transformation, including queue management, appointment booking, robust data and analytics — it is a complete digital solution that has the ability to integrate with systems and is highly scalable.  

 

 Aequilibrium's Wavetec solution can help you deliver remarkable customer experiences.

 

Wavetec's Global Clients

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#1300 – 409 Granville St.
Vancouver, BC V6C 1T2
Call us: 1-877-231-9422
info@aequilibrium.ca

 

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